As a lifetime Northern Virginia resident, Mike Hillyard well understands the high cost of living in this area and that's particularly true when it comes to repairing and maintaining your vehicle. From experience gained at a major auto dealership where he worked at every level from valet to service manager, he knows that each customer that comes through the door, whether for the first time or for a return visit, does so with both a degree of apprehension and most importantly a specific set of expectations. The expectations: of entering a clean, professional, and friendly environment, of having the opportunity to discuss service needs, options, and costs of addressing those needs with a highly trained specialist, of having work done to address any problems in a timely, transparent fashion at prices well below those at the dealership, of gaining a better understanding of the types of preventive maintenance to help eliminate or reduce the expense of future repairs, and of subsequently leaving with the feeling of having been treated in a fair manner at a very reasonable cost. Mike has learned that true customer satisfaction is best achieved when all members of his service team share a common set of values. Consequently, all Hillyard Automotive employees have been thoroughly trained to work as members of a team--a team committed to meeting, and hopefully exceeding your expectations, and they have been given the training and latest diagnostic tools to do that job.
Hillyard Automotive also understands that there will be times when the cost of repairing your vehicle may possibly outweigh the value of keeping it or when you have a new driver in the family or a college student who needs a more reliable car. To meet those needs they provide an inventory of vehicles that have passed a rigorous multi-point inspection and are priced to sell at a highly competitive cost. Any vehicle sold by Hillyard Automotive automatically comes with "Friends and Family" pricing for any subsequent maintenance or repair services. Finally, Mike and his entire team sincerely feel that customers--new ones or repeat ones--are actually their "guests" and deserve to be treated that way on every visit. They invite you to come in and experience their commitment to providing you the highest degree of customer satisfaction possible.